Privacy Policy
This Privacy Policy explains how Dynamiks Home Care may collect, use, protect, and share information through our website, contact forms, referral forms, career forms, text messaging, phone calls, email, cookies, analytics, and related online interactions.
Website privacy and HIPAA are different
This Privacy Policy applies to information collected through the Dynamiks Home Care website and related online tools. It does not replace a HIPAA Notice of Privacy Practices that may apply to protected health information, medical records, clinical documentation, billing records, or care coordination records.
If you are a patient, client, parent, legal guardian, authorized representative, or caregiver, privacy rights related to protected health information may be governed by HIPAA, applicable Florida law, payer requirements, and Dynamiks Home Care privacy practices.
1. Scope of this Privacy Policy
This Privacy Policy applies to personal information collected by Dynamiks Home Care through our website, online forms, care inquiry forms, referral forms, career inquiry forms, emails, calls, texts, and related digital communications.
This Privacy Policy does not apply to third-party websites, platforms, apps, social media pages, maps, analytics tools, or other services that we do not own or control. Those services may have their own privacy policies and practices.
2. Information we may collect
We may collect information that you voluntarily provide when you contact us, submit a referral, ask about care, request employment information, apply for a position, complete a form, call us, email us, text us, or interact with our website.
Information you may provide
- Name, phone number, email address, mailing address, and preferred contact method.
- Care inquiry information, referral details, service area, relationship to the person needing care, and general care needs.
- Information about a child, adult, senior, family member, caregiver, or potential client when you choose to provide it.
- Insurance, payer, documentation, authorization, physician order, or care planning information when you choose to share it.
- Employment, credentialing, licensure, work history, availability, reference, background screening, or applicant information if you apply for a role or ask about careers.
- Messages, comments, attachments, form responses, or other information you submit through website forms or communications.
Information collected automatically
Our website may collect browser, device, usage, analytics, cookie, IP address, referral source, page interaction, error, log file, and approximate location information. We may use Squarespace, Google Analytics, reCAPTCHA, embedded maps, social links, and related website tools that collect information according to their own practices.
Information from other sources
We may receive information from referral sources, family members, authorized representatives, providers, discharge planners, payers, recruiters, background check providers, professional references, service providers, or other third parties when permitted by law and relevant to the inquiry, referral, application, service request, or business purpose.
3. How we may use information
Dynamiks Home Care may use information for business, operational, communication, compliance, care inquiry, referral, employment, security, and website improvement purposes.
Examples of use
- Respond to care inquiries, contact requests, referrals, questions, or messages.
- Evaluate care needs, service location, payer requirements, documentation, authorization, staffing, and next steps.
- Communicate with families, caregivers, referral sources, applicants, providers, payers, and authorized representatives.
- Support scheduling, intake, referral processing, care coordination, and administrative operations.
- Evaluate applicants, credentials, licensure, background screening, references, hiring eligibility, onboarding, and staffing needs.
- Improve website content, user experience, forms, service pages, advertising, analytics, and site security.
- Detect errors, prevent spam, reduce fraud, protect systems, monitor website performance, and maintain records.
- Comply with legal, regulatory, licensing, payer, employment, insurance, audit, reporting, and business obligations.
Service availability, coverage, billing, authorization, staffing, and start dates may vary based on payer rules, eligibility, documentation, care needs, location, staffing, and the approved plan of care.
4. Sensitive health information and online forms
Please do not use website forms, email, or text messaging for emergencies or urgent clinical needs. If there is a medical emergency, call 911. If you are a current client and need timely care support, use the phone number or contact method provided by your Dynamiks Home Care care team.
If you submit health-related information through our website, we may use it to respond to your inquiry, evaluate next steps, support referral processing, communicate with you, or route the information to appropriate team members. When information is protected health information, it may be handled according to applicable HIPAA requirements and Dynamiks Home Care privacy practices.
5. Cookies, analytics, and tracking tools
Our website may use cookies, pixels, analytics scripts, log files, reCAPTCHA, embedded content, and similar technologies. These tools help operate the site, understand traffic, improve performance, reduce spam, protect forms, measure advertising, and improve user experience.
Cookies may allow the website or third-party tools to recognize a browser, remember preferences, measure page visits, identify referral sources, analyze interaction patterns, and support security features.
You can adjust cookie settings through your browser. Blocking certain cookies or scripts may affect website features, forms, maps, embedded content, security checks, or page performance.
6. Text messaging, calls, and email communications
If you provide your phone number, email address, or other contact information, Dynamiks Home Care may contact you about your inquiry, referral, application, care request, employment interest, service updates, scheduling, documentation, or other communication.
Communications may occur by phone, voicemail, email, text message, or mail. Message and data rates may apply for text messages. You may ask us to stop non-essential marketing communications by following unsubscribe instructions, replying STOP when available, or contacting us directly.
We may still send or make non-marketing communications when needed to respond to your request, provide requested information, support care coordination, process employment matters, maintain records, comply with law, or manage business operations.
7. Applicant and career information
If you apply for a role or submit career information, we may collect and use applicant information to evaluate qualifications, verify credentials, contact references, conduct background or exclusion checks when applicable, communicate with you, support onboarding, meet staffing needs, and comply with employment, licensing, payer, and legal requirements.
Career information may include contact details, resume information, work history, licensure, certifications, credentials, availability, location preferences, references, background screening information, interview notes, and onboarding documentation.
8. How information may be shared
We do not knowingly sell personal information in the ordinary meaning of that phrase. We may share information as needed to operate our website, respond to your request, evaluate care inquiries, support care coordination, process employment inquiries, comply with legal obligations, and use trusted service providers.
Examples of sharing may include
- Service providers that help operate the website, forms, email, analytics, security, hosting, scheduling, communications, applicant processing, or business systems.
- Clinical, referral, administrative, payer, employment, or care coordination team members when needed to respond to an inquiry, referral, application, or request.
- Physicians, providers, discharge planners, payers, authorized representatives, family members, or caregivers when relevant to a referral, inquiry, care coordination need, or authorization process.
- Government, regulatory, licensing, payer, law enforcement, court, or legal authorities when required or permitted by law.
- Professional advisors, insurers, auditors, attorneys, consultants, accreditation bodies, or compliance support partners.
- Business successors in the event of a merger, restructuring, sale, transaction, assignment, or transfer involving Dynamiks Home Care operations.
When we use vendors or service providers, we expect them to use information only as needed to perform services for us and to protect information according to applicable requirements.
9. Privacy choices and opt-out rights
You may ask us to stop sending non-essential marketing communications. You may also adjust browser settings to limit cookies or tracking tools. Certain operational, care-related, employment-related, legal, safety, or administrative messages may still be sent when needed.
You may contact us to request
Some requests involving patient records, protected health information, clinical documentation, billing records, or care records may be handled under separate HIPAA procedures and may require additional verification.
10. State privacy rights
Depending on where you live, you may have additional privacy rights under state privacy laws. These rights may include the right to request access, correction, deletion, portability, opt-out of certain processing, or information about certain disclosures.
State privacy laws may include exemptions for protected health information governed by HIPAA, medical information, employment records, or other regulated records. Dynamiks Home Care will review applicable requests based on the law that applies to the information involved.
We may need to verify your identity before processing a privacy request. If you submit a request through an authorized agent or representative, we may request proof of authorization and may still need to verify your identity directly when required or appropriate.
11. Children’s privacy
Our website is not intended for children under 13 to use independently. Parents, guardians, authorized representatives, and caregivers may contact us about care for a child.
We do not knowingly collect online information directly from children under 13 without appropriate involvement from a parent, guardian, or authorized representative. If you believe a child submitted information without appropriate permission, please contact us so we can review the concern.
12. Data security
We use reasonable administrative, technical, and physical safeguards designed to protect information. These safeguards may include access controls, internal procedures, vendor management, staff training, security tools, and other measures appropriate to the type of information involved.
No website, email, form, text message, electronic system, or internet transmission can be guaranteed fully secure. Please use care when submitting sensitive information online.
13. Data retention
We may retain information for as long as needed to respond to inquiries, process referrals, support care operations, evaluate applicants, comply with legal, licensing, payer, accounting, employment, insurance, audit, regulatory, and recordkeeping obligations, resolve disputes, and maintain business records.
Retention periods may vary depending on the type of information, purpose of collection, applicable laws, payer requirements, employment rules, and clinical or business recordkeeping requirements.
14. Third-party websites and tools
Our website may link to third-party websites, maps, social media platforms, employment tools, analytics providers, video tools, payment or billing tools, and embedded services. We are not responsible for the privacy practices, security, content, terms, accessibility, or policies of third-party websites or platforms.
When you leave our website or interact with a third-party tool, that third party’s privacy policy and terms may apply.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised last updated date. Your continued use of the website after updates are posted means you acknowledge the updated policy.
16. Contact us
If you have questions about this Privacy Policy or want to submit a privacy request, contact Dynamiks Home Care through our website contact page or by using the contact information listed on our website.